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Seamus Kay, CEO of Associated Cleaning Services talks about a recent case with a prospective client:
1. The Challenge- Client Satisfaction and meeting expectations
Associated Cleaning Services was recently requested to provide a quote on the cleaning of head office facilities for a medium sized business. The challenge was to provide a solution to all the problems and issues that were evident with the client’s experience with the previous cleaners. These issues included: poor standard of cleaning ,lack of or absence of initiative shown by cleaners, unsatisfactory cleaning schedule and lack of effective communication with the client. These all resulted in poor presentation, unhygienic conditions of the premises and worse, the work environment affected staff morale.
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" It has been a pleasure to have you on board to help us keep our office sparkling"
Karem, TSA. |
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" Many thanks to you and your dedicated staff for the efficient and friendly way that they deliver on behalf of your company.
Over the few short years, personally, I have sincerely appreciated the friendliness in yourself & Nancye. I have greatly appreciated the services your company has provided and how uncomplicated it is to discuss any issue with you. Many thanks to you all for maintaining such traditional and valuable principles which unfortunately in today’s hi-tech and “for profit” world are fast becoming a thing of the past."
Cam, Aurecon |
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" The cleaning service at my centre has been great since we have changed cleaners and we are very happy. Judy does a great job as usual.."
Helen, YMCA
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"Just thought I would give some feedback regarding the sealing and stripping of floors in our Operations and Despatch Office on Sat 10/09/2011.
Frank attended the site and I would just like to convey my thanks regarding the job he did. Yesterday and today, I have had comments from several people who attend our site regularly as to how good our floors now look. Please pass on my thanks and gratitude to Frank and Nancy for a job very well done."
Mark, OneSteel
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Testimonial- BSF Metal Centre |
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"Thank you for sending someone out to clean the tiles and empty the bins yesterday. I was more than happy to wait until today but you exceeded my expectations by sending one of your people to attend to it right away. I wish more people would be like you and be proactive when conducting business. Thank you again."
Colin Murphy, General Manager, BSF Metal Centres.
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"I just wanted to say thank you for sending Kevin this morning – he met me on time with a very cheerful smile, and a fantastic attitude. Makes coming to work a pleasure when you get to involve yourself with such lovely people! I am sure he will have the floor sparkling in no time! Thank you so much!"
Michele O'Dougherty, PA to Operations Director KreativeDNA |
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"Just wanted to give you praise to Michael who each Monday comes to clean our office. He is always on time, does a great job and is just a really nice person to be around -especially so early in the morning! Thanks for the great job!"
Fiona Duffin, Chanel Manger QLD, Acer Computer Australia |
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"I just wanted to drop you a line to let you know that Debbie is doing a great job here. Her efforts are much appreciated and I can only imagine it wouldn’t be easy. Can you pass this onto your Management on behalf of the staff and Management here at Heathwood."
Suzzane Parker, Site Manager, Linfox ICC Heathwood.
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